How do I check availability?
Please call us at 866-610-9698 and our team of reservation agents would be happy to check availability for you and help answer any questions. We are open everyday from 7:00 am - 11:00 pm MST. You can also connect with us by filling out an online form with as much information as possible and a reservation agent will get back to you within 24 hours or less.
What is required to book a houseboat?
The cost will differ depending on the boat you want. To secure the reservation, you will need to put down a deposit, which is typically one day on the water before any tax or discount. The deposit goes toward the rental rate. The remaining balance for the houseboat is due 60 days prior to the arrival date. If you make the reservation within 60 days or less prior to the arrival date, you will have to pay the full balance at the time of booking.
Are there any other hidden fees?
Other than paying for the gas you consume on your trip, the only other fees are optional. The optional purchases you can add onto your reservation include small watercraft, water toys, the damage waiver, and the trip cancellation protection.
What is the cancellation policy?
If you cancel the reservation outside of 60 days prior to the arrival date, you will receive your deposit back minus a $150 cancellation fee. If you were to cancel within 59 - 45 days prior to the arrival date, you would lose your deposit. Within 44 days or less prior to your arrival date, if you were to cancel, you would lose the full rental amount.
What if there is an emergency and we can’t go our trip?
While we understand that unforeseeable and unfortunate things that are out of your control do occur, there are no exceptions to the cancellation policy. For this reason we recommend you purchase the Trip Cancellation Protection to protect your investment.
What is Trip Cancellation Protection?
The trip cancellation protection is a non-refundable option that protects your investment in case of an emergency. The protection allows you to cancel for any reason inside the 60 day cancellation window and receive a full refund back minus the nonrefundable amount you paid for the protection. If you purchase the trip cancellation protection and you cancel outside of the normal 60 day cancellation policy, you will only pay the standard
$150 cancel fee. The price for the protection varies depending on your houseboat and it is only available for purchase on advance reservations within seven days of making your reservation and has to be at least 60 days prior to your scheduled departure.
What does the damage waiver cover?
The non-refundable damage waiver protects the outside hull of the houseboat. Should you purchase the damage waiver and have an incident occur, your responsibility for any covered damages would be reduced from $10,000 down to the amount equal to your deposit (one day on the water). The damage waiver is not insurance nor does it cover damage to inventory items, boat propellers, outdrives, personal property or additional users and/or other parties who are not covered by the waiver.
